The word 'Gemba' comes from Japanese and means something like 'the actual place' = 'the place of action'.
On the scene
The Gembawalk method is about an authentic insight into corporate practice on site, i.e. directly in the company, in the factory or in the subsidiary.
Processes are analyzed, problems defined and weak points identified.
The Gembawalk is carried out in collaboration within the team. An important part is the direct, unfiltered exchange with the employees.
Possible topics to focus on:
- Customer service
- Innovation etc.